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Fix-My-Computer.com.au
We repair and diagnose computer problems remotely if
your internet connection is functioning. We can access Mac, Unix/Linux,
and Windows operating systems. With your permission we can access these
systems while you watch or in your absence. Either way you can download a
transcript of the session and a copy of the chat file that occurs between
us. We also offer SEO services, website update and design, programming
services, and hosting from $9.95
You may be here because your system has begun to
falter, run slow, be plagued by mysterious pop-ups, spyware or viruses,
perhaps your Internet speed is much slower than it should be, or you may
need help with a piece of software. We can help AND teach you at the same
time.
Once you decide to proceed, we will email you asking
you for a time that would be convenient to access your computer to
diagnose your problem. At the arranged time we will email you a link to
click on. This link is a link to a plug-in session key that will open up
an encrypted link to us. You will download the plug-in and you will then
be asked to allow us to access your computer. If you agree you will see a
window appear that enables you to terminate the session at any time with a
big red stop button, and a section to chat with us to ask any questions
about what we are doing. You will finally be asked to allow us to (i) view
your computer (ii) access and control your computer, or (iii) deny us
access and close the connection. If you allow us to access your system,
you will then observe everything we do, you may see your mouse move to the
start button and open the control panel, or we may open your registry etc.
After we diagnose the problem, we will tell you what
is needed to repair it. All the time you can see exactly what we are doing
and terminate the connection at anytime, the final control with access
lies with you. During repair we may open your system registry, control
panel, run system optimizers, virus detection programs etc, or maybe what
you thought was a problem was inexperience with new software you've
purchased and we can demonstrate how to go about it. It's really about
whatever you require of us to sort your problems out on-line. If reboot is
necessary, when we reboot your computer it will boot up and reconnect to
us without your intervention.
At completion of the service after we log off or you
terminate the session, you can go to our hosts website and download a copy
of the chat that took place, and a transcript of the entire session, so
you can go over any tuition involved, and learn yourself what we are
doing.
The cost is $29.95 for the first hour or part
thereof. Most repairs can be done in that time. If we finish sooner, we
will optimize your computer, internet connection etc, answer any questions
you have by chat, or perhaps show you how to do something thats always
troubled you. Once we diagnose your problem it is usually fixed within
minutes. If remedying it is going to take several hours, we will adjust
the fee (second hour and further hours we will price at $29.95 an hour or
part hour in 5 minute blocks ie 34 minutes would be charged as 30 minutes
= $14.90.) We commit once we start to finishing the job and not leaving
you in the same position as you started but now out of pocket. If for any
reason we cannot help you with your problem on-line, we will inform you of
what you need to do to repair it (replace video card, network card etc).
We will never leave you in the dark as to what is going on and at minimum
will give you answers. We finish what we start and won't leave you in
limbo. We are fair. We want repeat business, and we do all we can to leave
a pleased and happy customer. You might wish to consider a years *free*
phone and internet support with online repair for $149.
Each session key expires and is deleted from your
computer at the close of a session. We can then never access your computer
again unless you request us to do so with a new application through our
website. Should you wish us to access your computer if you are not present
on a maintenance basis after you trust our service, we can download a
special Jump Start program to you where you don't have to be present for
us to log in, again afterwards when convenient you can download and view
exactly what we did. Our connection to you is through Bomgar, one of the
worlds largest security organisations. Their credentials are beyond
question, and our account continuing with them is contingent upon our
impeccable service record.
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